Refund Policy

Return & Refund Policy

Thank you for shopping with Martin & Claire Vancouver.
If you are not completely satisfied with your purchase, we are here to help and aim to make the return process as simple and reassuring as possible.

Return Window

You may request a return within 30 days of receiving your order.

Returns Eligibility

We accept returns provided that the item:

  • Is unused and unworn
  • Is in its original condition
  • Is returned in the original packaging
  • Includes proof of purchase (order confirmation or packing slip)

Reasons for Return

Reason Return Shipping Cost
Change of mind / incorrect item ordered Customer covers return shipping
Defective, damaged, or incorrect item received Free return label provided

How to Start a Return

1. Contact Us
Please email us at info@martinandclairevancouver.com before returning any item.

2. Return Authorisation
Once your request is approved, you will receive a Return Authorisation (RA) number along with detailed return instructions.

3. Prepare Your Package
Securely repack the item in its original packaging, including all accessories.

4. Add the RA Number
Clearly write the RA number on the outside of the parcel.

Return Shipping

  • Damaged, defective, or incorrect items:
    A free return label will be provided.
  • Change of mind:
    Customers are responsible for arranging and covering return shipping costs.

We strongly recommend using a tracked shipping service, as we cannot be held responsible for lost return parcels.

Exchanges

We offer exchanges only for items that arrive defective, damaged, or incorrect.

For all other situations:

  • Submit a return request
  • Once approved, place a new order for your preferred item

Restocking Fees

We do not charge any restocking fees.

Refund Process

Once your return has been received and inspected, you will receive an email confirmation.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow up to 10 business days for the refund to appear in your account

If more than 10 business days have passed, please contact us at:
info@martinandclairevancouver.com

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include:

  • Clear photos of the item
  • A brief description of the issue
  • Your order number

We will review your request and provide an appropriate solution, such as a replacement, exchange, or refund.

Order Cancellations

Orders can be cancelled free of charge if they have not yet been processed for shipment.

Please contact us within 24 hours of placing your order at:
info@martinandclairevancouver.com

If the order has already been shipped, the standard return process will apply.

Contact Information

Martin & Claire Vancouver
Email: info@martinandclairevancouver.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)