Shipping Policy

Shipping Policy (Canada)

Thank you for choosing Martin & Claire Vancouver.
We are committed to providing a smooth and reliable delivery experience for all orders across Canada. Below you will find everything you need to know about our shipping process.

Complimentary Canada-Wide Shipping

We offer free shipping on all orders within Canada.
No minimum purchase is required — we believe great service should always come standard.

Order Handling & Dispatch

Once your order is placed, you will receive a confirmation email with your purchase details.

As soon as your order has been prepared and shipped, you will receive a second email with your tracking information, so you can follow your package at any time.

If you do not receive a confirmation email shortly after placing your order, please check your spam folder or contact us at info@martinandclairevancouver.com.

Delivery Expectations

Delivery consists of two stages:

  • Processing time
  • Shipping (transit) time

Please note that delivery times may vary depending on:

  • Courier availability
  • Seasonal demand
  • Location within Canada

Martin & Claire Vancouver works exclusively with trusted shipping partners to ensure your order arrives safely and efficiently.

Shipping Regions

We currently ship across all provinces and territories in Canada.

Important Information

  • Holiday periods: Delivery times may be longer during holidays or peak seasons due to increased demand.
  • Correct information: Please ensure all shipping details are entered correctly at checkout. We are not responsible for delays or lost parcels caused by incorrect or incomplete information.
  • Personalised items: Custom or personalised products may require additional processing time. If needed, we will contact you directly.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking link via email.

If you have not received tracking information within a reasonable timeframe, please contact us at:
info@martinandclairevancouver.com

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us with:

  • Your order number
  • Photos (if applicable)

We will review the situation promptly and provide an appropriate solution, such as a replacement or refund.

Customer Support

For any questions regarding shipping, feel free to contact us at:
info@martinandclairevancouver.com

Our team is always happy to help.