Privacy Policy

Privacy Policy

Last Updated: April 12, 2026

This Privacy Policy describes how Martin & Claire Vancouver (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, make a purchase, or interact with our services (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” refers to any user of our Services, including customers and website visitors.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, or for legal and regulatory reasons.

When we make updates:

  • The revised version will be posted on our website
  • The “Last Updated” date will be adjusted accordingly

How We Collect and Use Your Personal Information

We collect personal information to provide, improve, and protect our Services.

Depending on how you interact with us, we may use your information to:

  • Communicate with you
  • Process and fulfill orders
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and protect our business

Personal Information We Collect

1. Information You Provide Directly

This may include:

  • Contact Information: Name, address, phone number, email
  • Order Information: Billing and shipping details, payment confirmation
  • Account Information: Login details (if applicable)
  • Customer Support Information: Messages and requests you send to us

You may choose not to provide certain information, but some features may not function properly.

2. Information Collected Automatically

We may collect data automatically when you use our website, such as:

  • IP address
  • Browser and device information
  • Pages visited and interactions
  • Session activity and usage behavior

This data is collected using cookies and similar technologies.

3. Information from Third Parties

We may receive information from:

  • Shopify, which powers our online store
  • Payment providers, who securely process transactions
  • Analytics and advertising partners

All third-party data is handled in accordance with this Privacy Policy.

How We Use Your Information

Providing Products & Services

We use your information to:

  • Process payments
  • Ship orders
  • Provide order updates
  • Handle returns and exchanges
  • Offer customer support

Marketing & Advertising

We may use your data to:

  • Send promotional emails and offers
  • Personalize your shopping experience
  • Show relevant ads on our website and other platforms

You can opt out of marketing at any time.

Security & Fraud Prevention

We use your information to detect and prevent fraud, unauthorized access, and misuse of our Services.

Service Improvement

We analyze data to improve our website, products, and customer experience.

Cookies

We use cookies to:

  • Improve website functionality
  • Remember your preferences
  • Analyze traffic and behavior
  • Deliver relevant advertisements

You can disable cookies in your browser settings, though this may impact your experience.

For more information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies

How We Share Your Information

We may share your information with:

Service Providers

Including:

  • Payment processors
  • Shipping partners
  • IT and hosting providers
  • Customer support services
  • Analytics providers

Business & Marketing Partners

These partners may process your data under their own privacy policies.

Legal Requirements

We may disclose your information to:

  • Comply with laws and regulations
  • Respond to legal requests
  • Protect our rights and prevent fraud
  • Complete business transfers (e.g., mergers or acquisitions)

Children’s Data

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect data from children.

If you believe a minor has provided us with personal data, please contact us so we can remove it.

Security & Data Retention

We take reasonable measures to protect your data. However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Provide our Services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights

Depending on your location (including Canada and certain international regions), you may have rights such as:

  • Right to access your data
  • Right to request correction
  • Right to request deletion
  • Right to withdraw consent
  • Right to data portability
  • Right to opt out of marketing communications

To exercise your rights, contact us at:
info@martinandclairevancouver.com

We may request verification of your identity before processing your request.

International Users

Your information may be processed outside your country of residence.

Where required, we use appropriate safeguards to protect your data.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Martin & Claire Vancouver
Email: info@martinandclairevancouver.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)